Top 5 Frequently Asked Questions on Small Business Wage subsidy (SBWS) Program

TOP 5 FAQS on SBWS application, payouts, and returns. For the complete list, read here:

  1. My employer applied through Method 3, and we haven’t received confirmation on the status of our application. Where can we check or who should we contact?
    • Please email SBWSQueries@sss.gov.ph with your concern and include your application reference number. Please note that all applications submitted through Method 3 still undergo validation, subject to the program criteria: https://bit.ly/SBWSEligibilityCriteria

      For the complete list of FAQs on SBWS application, payouts and returns, read here: https://bit.ly/2zuYkdO

  2. What if employers encoded the wrong TIN for their employees?
    • Employers who inputted 000-000-000 as their employees’ TIN may correct their employees’ TIN through the my.SSS’s Post Payout Correction Module until June 26, 2020 5:00 PM. If the employer is unable to edit the TIN information in the Post Payout Correction Module, they may be asked to do so during the post-audit of the Program.

      For the complete list of FAQs on SBWS application, payouts and returns, read here: https://bit.ly/2zuYkdO

  3. Will the SBWS Program applications be extended/reopened?
    • The SBWS Program under DOF-SSS-BIR Joint Memorandum Circular No. 001-2020 will no longer be extended or reopened. The DOF-SSS-BIR SBWS Program was conceptualized to provide immediate relief for two months to small business employers and their employees when the enhanced community quarantine or other forms thereof, were imposed beginning March 17, 2020. The immediate liquidation of the unspent funds will help the government redirect these to other important COVID-19 response programs. Note that the government continues to find ways to address the impact caused by the COVID-19 pandemic.

      For the complete list of FAQs on SBWS application, payouts and returns, read here: https://bit.ly/2zuYkdO

  4. In the case of employees who need to correct their number/account details, but their employers haven’t received an email from SSS to correct this information, whom should their employer contact?
    1. If the mode of payout is through banks or Paymaya, kindly wait for SSS to send an email or text notification to your employer/employees advising them to edit the account details. The employers have until June 16, 2020 5:00PM to correct their employees’ information.

      If the mode of payout is through M.Lhuillier, please inform your employer to log-on the SBWS portal and correct the mobile number inputted. If they are unable to do so, please email SBWSQueries@sss.gov.ph and attach a copy of proof of inability to edit. The employers have until June 26, 2020 5:00PM to correct their employees’ information.

      For the complete list of FAQs on SBWS application, payouts and returns, read here: https://bit.ly/2zuYkdO

  5. If an employer receives a notice that employee information needs to be updated, can the employees’ payout option be changed?
    • If the original mode of payout is through banks or Paymaya, the employers may change the payment method to other banks, Paymaya, or M.Lhuillier.

      If the original mode of payout is through M.Lhuillier, the employers will not be able to change the payment method. Employers will only be allowed to change the phone number.

      For the complete list of FAQs on SBWS application, payouts and returns, read here: https://bit.ly/2zuYkdO

Sources: https://www.facebook.com/SSSPh/photos/pcb.10158804617732868/10158804615917868/?type=3&theater

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